Senior Customer Success Manager

Job Summary

Leading high-value customer relationships, the full-time Senior Customer Success Manager will drive adoption, retention, and expansion across enterprise accounts within GTT's cloud networking and secure connectivity portfolio, while working remotely.

Key responsibilities

• Manage a portfolio of strategic enterprise customers, focusing on onboarding, adoption, and retention outcomes
• Drive value realization across GTT solutions including SD WAN, SASE, and global connectivity services
• Conduct executive-level customer engagements, including business reviews and roadmap discussions

Required qualifications

• 5 to 7 years of experience in customer success, account management, or service leadership within B2B technology or telecommunications
• Experience managing enterprise or strategic customer portfolios with strong retention and growth outcomes
• Understanding of networking or connectivity solutions such as SD WAN, SASE, or managed services
• Strong knowledge of customer lifecycle management, health metrics, and success planning
• Ability to engage and influence senior stakeholders