Senior Customer Success Manager

Job Summary

As the Senior Enterprise Customer Success Manager, this full-time remote position will manage strategic, high-stakes customer relationships, driving adoption and renewals while identifying expansion opportunities for complex accounts.

Key responsibilities:

• Proactively manage a portfolio of Enterprise key accounts, understanding their business goals and developing strong relationships with decision-makers
• Conduct regular business reviews to ensure clients achieve desired outcomes and own retention targets while collaborating cross-functionally
• Maintain deep product fluency to serve as a resource for both customers and the Customer Success team on complex product or data questions

Required qualifications:

• 8+ years in a client-facing or account management role with experience managing VP- and C-suite-level relationships
• Experience in data platforms or complex, multi-product SaaS environments, with a preference for Multi-Family, PropTech, or Real Estate experience
• Strong judgment and consultative problem-solving skills in high-ambiguity situations
• Familiarity with Salesforce and Gainsight or similar platforms
• Bachelor's degree or higher