Senior Customer Success Manager

Job Summary

To support a growing Customer Success team, the full-time Senior Customer Success Manager will manage the customer journey for strategic enterprise accounts, driving value realization and serving as a technical advisor while working remotely, preferably from the AMER Pacific Time Zone.

Key responsibilities:

• Own the customer journey post-sale, leading onboarding, adoption, success, and renewal efforts
• Drive value realization by aligning Cortex to customers' engineering excellence and operational efficiency initiatives
• Lead high-stakes conversations with executives during business reviews and renewal negotiations

Required qualifications:

• 5+ years of experience in Customer Success, Solutions Engineering, or similar roles in SaaS, preferably in developer tools or cloud-native technologies
• Proven success managing large, complex enterprise accounts with a track record of driving adoption and renewals
• Ability to converse fluently with technical users and executives regarding strategic outcomes
• Deep understanding of modern software development lifecycle practices and cloud infrastructure
• Strong business acumen with a focus on framing technical work in terms of business impact and ROI