Senior Customer Success Manager

Job Summary

To lead strategic client relationships within the Energy Management Services portfolio, the remote Senior Customer Success Manager will drive customer satisfaction, retention, and growth by ensuring clients maximize value from EMS solutions.

Key Responsibilities

• Serve as the primary point of contact for key EMS clients, fostering long-term relationships
• Drive customer onboarding, adoption, and engagement of energy management solutions
• Develop and execute customer success plans aligned with client business and sustainability goals

Required Qualifications

• Bachelor's degree in business
• 7+ years of experience in Customer Success or Client Services
• Demonstrated ability to manage enterprise-level client relationships
• Strong analytical skills to interpret energy data and performance metrics
• Proven track record of driving customer retention and revenue growth