Senior Customer Success Manager

Job Summary

Owning and managing large, complex health plan accounts, the full-time Senior Customer Success Manager will build trusted client relationships, drive customer satisfaction, and coordinate cross-functionally to ensure successful outcomes in a remote environment.

Key responsibilities

• Serve as the primary point of contact for customer success and relationship management of assigned health plan accounts
• Facilitate resolution of complex client issues by coordinating with internal teams and tracking progress
• Proactively identify risks and opportunities to enhance customer satisfaction and protect recurring revenue

Required qualifications

• Experience managing enterprise or complex customer accounts in healthcare or healthcare technology
• Strong relationship-building skills with the ability to engage with executive-level stakeholders
• Proven ability to navigate ambiguity and influence outcomes across teams
• Comfort handling escalations and facilitating resolution in a matrixed environment
• Healthcare industry experience preferred, with strong leadership presence and soft skills