Senior Customer Success Manager
Job Summary
Guiding customers through onboarding and ensuring their success, the full-time Senior Customer Success Manager will manage client relationships remotely, focusing on implementation, health monitoring, and identifying expansion opportunities.
Key responsibilities
- Own onboarding and rollout plans for new customers, coordinating with Sales for successful implementation
- Engage with customers to understand their goals and challenges, providing tailored guidance and recommendations
- Oversee renewals and forecasting, ensuring timely commitments and monitoring customer health and usage
Required qualifications
- 3+ years in software/SaaS sales and/or customer success, preferably with enterprise experience
- Working knowledge of cloud infrastructure, DevOps, developer tools, and the software development lifecycle (SDLC)
- Hands-on experience with Salesforce and other industry-standard customer success platforms
- History of building strong relationships with executive, business, and technical stakeholders
- Startup experience and a strong understanding of customer success best practices
Complete Job Description
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