Senior Customer Success Manager

Job Summary

To support a growing customer base, the full-time Senior Customer Success Manager will manage a portfolio of customer accounts, act as a trusted advisor throughout the customer journey, and lead onboarding processes while working remotely in the EMEA region.

Key responsibilities

• Own and manage a portfolio of customer accounts, fostering strong business relationships with external stakeholders
• Lead the onboarding process for new customers, ensuring a seamless transition from sales to customer success
• Track and report on key metrics, including customer satisfaction, retention rates, and growth opportunities

Required qualifications

• 3+ years of experience in customer success, account management, or a similar customer-facing role, preferably in a SaaS environment
• Exceptional relationship-building skills, capable of engaging with a range of stakeholders
• Proven track record in managing complex customer relationships and achieving renewals
• Strong organizational skills with the ability to manage multiple accounts efficiently
• Commercial acumen with the ability to identify and nurture growth opportunities within your book of business