Senior Customer Success Manager
Job Summary
Managing a diverse client portfolio, the full-time Senior Customer Success Manager will oversee the North American market, collaborating with Account Executives to ensure customer needs are met and challenges are addressed in a fully remote environment.
Key responsibilities:
- Manage a portfolio of 40 to 60 clients throughout the customer lifecycle, including onboarding, adoption, renewals, and growth
- Collaborate with local and global teams to deliver tailored solutions and consultations that meet customer needs
- Anticipate churn risks by identifying at-risk accounts and implementing proactive retention strategies
Required qualifications:
- Minimum of 3 years of experience in customer success or similar customer-centric roles
- Experience in SaaS, agency, or Martech industries
- Proven ability to engage and communicate effectively with various stakeholders
- Demonstrated proficiency in developing and growing client relationships with a focus on expansion and renewals
- Proficiency in English for internal communication and customer interactions
Complete Job Description
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