Senior Customer Success Manager
Job Summary
Driving strategic customer outcomes, the full-time Senior Customer Success Manager will manage high-value customer relationships remotely, focusing on retention, expansion, and executive engagement while serving as a trusted advisor to clients.
Key responsibilities
- Own a portfolio of strategic customer relationships and develop trusted advisor relationships with executive stakeholders
- Drive customer adoption and measurable outcomes through successful platform utilization and strategic success plans
- Lead complex customer initiatives, coordinating resources across various internal teams to ensure successful outcomes
Required qualifications
- 5+ years of experience in Customer Success, Strategic Account Management, or related SaaS roles
- Proven success managing enterprise customer relationships with executive stakeholders
- Strong understanding of B2B go-to-market strategies and revenue technologies
- Experience influencing VP and C-level decision makers with consultative communication skills
- Demonstrated ability to leverage data for decision-making and customer outcomes
Complete Job Description
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