Senior Customer Success Manager
Job Summary
Driving retention and growth for K12 customers, the full-time Senior Customer Success Manager will manage a portfolio of 30-35 accounts, leading complex relationships and cross-functional alignment while mentoring team members in a remote environment.
Key responsibilities
- Own territory and account plans, anticipating risks and driving internal alignment to achieve outcomes
- Lead multi-stakeholder account motions and build executive-ready narratives for QBRs and EBRs
- Track account health and customer engagement using Gainsight, Salesforce, and Gong, while developing expansion plans
Required qualifications
- Bachelor's degree or four or more years of account management experience
- Proven track record in managing renewal retention and pipeline generation against a quota
- Experience leading complex, multi-stakeholder relationships in the software industry
- Familiarity with CRM and customer success platforms such as Gainsight, Salesforce, or Gong
- Strong team mentality with experience mentoring or coaching peers
Complete Job Description
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