Senior Customer Success Manager
Job Summary
Managing a portfolio of clients, the remote Senior Customer Success Manager will oversee the full customer lifecycle, focusing on onboarding, retention, and revenue growth while ensuring high levels of customer satisfaction.
Key responsibilities:
- Own and manage a book of business through the entire customer lifecycle, including onboarding, adoption, expansion, and renewals
- Achieve retention, growth, and customer satisfaction goals while collaborating with internal teams to deploy new customers
- Provide insights through data analysis and conduct quarterly business reviews at the executive level
Required qualifications:
- Bachelor's degree or equivalent experience
- 5+ years of experience in high-volume account management or customer success in digital media, e-commerce, technology platforms, or SaaS
- Proven ability to manage and grow a large book of business
- Experience with major retailers (e.g., Amazon, Best Buy, Home Depot) is a plus
- Previous experience with compensation based on sales/revenue and retention goals
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 42,237 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
