Senior Customer Success Manager
Job Summary
Managing a portfolio of 15-25 high-value customer accounts, the full-time Senior Customer Success Manager will lead client engagement and success planning while collaborating closely with Sales Account Directors in a remote environment.
Key responsibilities
- Own strategic account management, ensuring customer satisfaction and driving retention and expansion
- Conduct regular performance reviews to reinforce ROI and identify innovative solutions for clients
- Develop and implement account success plans to deepen relationships and align on mutual goals with senior customer executives
Required qualifications
- Minimum of 6-9 years of experience in customer success or account management, preferably in the IT industry
- Bachelor's Degree or equivalent experience is preferred
- Proven track record managing strategic accounts with complex stakeholder environments
- Experience meeting or exceeding retention and net revenue retention targets
- Familiarity with Salesforce and Microsoft 365; knowledge of Gainsight or ChurnZero is a plus
Complete Job Description
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