Senior Customer Success Manager
Job Summary
Working remotely on a contract basis, the Senior Customer Success Manager will oversee customer engagement and outcomes, ensuring clients maximize their ServiceNow investment while leveraging AI tools to streamline workflows and generate insights.
Key responsibilities
- Oversee the engagement and outcomes for customers in the portfolio
- Ensure customers are technically healthy and utilizing the most recent product versions
- Work with customers to create new use cases and success stories
Required qualifications
- Minimum 7 years of related work experience or equivalent experience
- Experience in integrating AI into work processes and decision-making
- Creativity and comfort in running projects independently
- Strategic technology industry knowledge
- ServiceNow accreditations or certifications are a plus
Complete Job Description
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