Senior Customer Success Manager

Job Summary

Acting as a key point of contact for clients, the full-time Senior Customer Success Manager will manage client engagements, lead implementations, and identify upsell/cross-sell opportunities while supporting enterprise and SMB accounts, with the option to work remotely or from Washington, DC.

Key responsibilities

• Manage Level I and Level II application support and make requested updates to client software tools
• Coordinate internal and external resources to ensure project alignment with scope and schedule expectations
• Build and maintain strong, long-lasting relationships with clients and present to client executives about software implementations and value generation

Required qualifications

• Bachelor's Degree in Business, Engineering, or Technology
• 3-5 years of management consulting, client services, or project management experience, preferably in enterprise B2B SaaS
• Demonstrated ability to manage and execute multiple projects and initiatives
• Comfort working with large data sets; SQL skills and/or JSON experience are a plus
• Executive presence and a self-starter mentality with a strong desire to win