Senior Customer Success Manager
Job Summary
Managing strategic customer relationships for mid-market and enterprise accounts, the remote Senior Customer Success Manager will drive adoption, retention, and value delivery while collaborating cross-functionally to enhance customer satisfaction and account growth.
Key responsibilities
- Manage post-sale customer relationships, focusing on adoption and retention with minimal oversight
- Deliver outcome-oriented QBRs/EBRs and lead success planning to align customer goals with platform capabilities
- Monitor account health using data-driven insights and proactively identify risks while resolving complex escalations
Required qualifications
- 8+ years of experience in enterprise SaaS, with at least 3 years in Customer Success, TAM, or support roles
- Proven track record managing complex customer relationships, including executive-level stakeholders
- Technical familiarity with internet and networking technologies; experience with security products is a plus
- Proficiency in CRM and support tools such as Salesforce and Jira
- Bachelor's degree in a technical field or equivalent professional experience
Complete Job Description
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