Senior Customer Success Manager
Job Summary
Owning the customer relationship from day one, the full-time Senior Customer Success Manager will partner with clients throughout their journey, guiding them from initial adoption to optimization and expansion in a remote setting.
Key responsibilities
- Develop and maintain Success Plans that capture customer goals and milestones across various stages
- Drive adoption of core workflows and ensure customers meet minimum adoption thresholds
- Monitor customer health through engagement signals and manage risks while maintaining accountability for resolution
Required qualifications
- A minimum of 4-5 years' experience in Customer Success or Account Management
- Experience in collating and presenting client business reviews
- Proficiency in CRM platforms, ideally HubSpot
- Intermediate skills in Google Workspace or Microsoft Excel
- Experience within SaaS, technology, or the fitness and wellness industry is highly regarded
Complete Job Description
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