Senior Customer Success Manager

Job Summary

Driving customer success initiatives, the full-time Senior Customer Success Manager will serve as the primary post-sales contact for clients, focusing on onboarding, implementation, and adoption while collaborating with internal teams to ensure customer satisfaction and value realization in a remote setting.

Key responsibilities:

• Lead success planning by aligning with customers and internal teams on goals and challenges
• Advocate for customer needs within the organization, fostering collaboration across departments
• Manage issue resolution by coordinating with Technical Support and Customer Engineering teams

Required qualifications:

• 5+ years of experience in enterprise customer-facing roles such as Customer Success or Technical Account Management
• Domain knowledge in areas like Supply Chain Security, DevSecOps, or regulatory compliance
• Proven ability to take ownership of customer portfolios and drive effective outcomes autonomously
• Entrepreneurial mindset with experience in building processes to enhance customer service
• Strong commitment to personal and professional development in the technology and cybersecurity fields