Senior Customer Success Manager
Job Summary
Owning the post-sales experience for enterprise-level customers, the full-time Senior Customer Success Manager will manage onboarding, renewals, and strategic account management while working remotely to drive product adoption and client satisfaction.
Key responsibilities
- Own the entire post-sales experience including onboarding, renewals, and upselling for enterprise-level customers
- Act as a trusted advisor, collaborating cross-functionally to meet customer needs and resolve account issues
- Utilize data to understand customer business needs and drive product adoption for maximum retention and growth
Required qualifications
- 7+ years of experience in SaaS, with at least 3+ years in P&C, Specialty Insurance, or Insurtech
- Proven experience in customer success or relationship management with large enterprise organizations
- Experience with renewal or commercial revenue ownership
- Strong business acumen and executive presence to effectively communicate with stakeholders
- A degree in business, risk management, communications, or marketing is beneficial
Complete Job Description
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