Senior Customer Success Manager

Job Summary

Managing a dynamic portfolio of 45-55 mid-market accounts, the full-time Senior Customer Success Manager will drive adoption, retention, and growth by executing multi-quarter success plans and leading data-driven customer interactions, all while working remotely.

Key responsibilities:

• Own a book of business, managing account success and value mapping for new clients within 60 days
• Champion customer outcomes by executing success plans that align platform use with measurable value
• Lead structured renewal and expansion strategies, negotiating effectively and building business cases linking customer value to commercial impact

Required qualifications:

• 5+ years of experience in Customer Success, Account Management, or a similar SaaS role at a senior level
• Proven track record of driving measurable customer outcomes in a high-volume, high-value portfolio
• Strong commercial acumen with experience in structured renewal and expansion strategies
• Ability to communicate effectively with C-suite executives and senior stakeholders
• Demonstrated operational rigor in documentation, forecasting, and account planning