Senior Customer Success Manager

Job Summary

To support the growth of customer success in the Nordics, the full-time Senior Customer Success Manager will guide clients through onboarding and adoption processes, drive upsell opportunities, and collaborate with cross-functional teams to ensure measurable business value is achieved.

Key responsibilities

• Understand and articulate customer success metrics, mapping outcomes and business value
• Identify growth opportunities within accounts and collaborate with Sales to close expansion deals
• Serve as the primary contact for assigned accounts, fostering strong relationships with key stakeholders

Required qualifications

• 7+ years of experience in Customer Success or Account Management, preferably in a B2B SaaS or enterprise software environment
• Fluency in Swedish, Danish, or Norwegian, as well as English
• Demonstrated ability to build long-term customer relationships and expand accounts
• Self-motivated with an entrepreneurial mindset focused on customer success
• Experience collaborating across departments in a customer-facing role