Senior Customer Success Manager

Job Summary

Seeking a full-time Senior Customer Success Enablement Manager to work remotely, this role will manage the development of enablement programs, tools, and AI-native workflows to enhance the performance of the Customer Success and Implementation teams, ensuring they deliver exceptional customer outcomes.

Key responsibilities

• Drive Customer Success Performance by identifying skill gaps and building enablement programs to enhance team effectiveness
• Partner with Product to create practical enablement resources that help the team understand and utilize product features effectively
• Leverage AI to streamline Customer Success Enablement processes and improve operational efficiency

Required qualifications

• 6+ years of professional experience, with at least 3+ years in Sales, Solutions Engineering, or Customer Success Enablement
• Experience in a related role within the accounting industry
• Proven ability to run demos, trainings, or build enablement materials
• Strong interpersonal skills for collaboration with cross-functional teams
• Highly organized and detail-oriented, with experience in fast-paced environments