Senior Customer Success Manager

Job Summary

Guiding clients from onboarding through renewal and expansion, the full-time Senior Customer Success Manager will serve as the primary point of contact for strategic accounts, ensuring that Datasembly's data and software align with customer business goals while working in a hybrid environment.

Key responsibilities

• Act as the strategic advisor for assigned CPG, Retailer, and Partner accounts, managing the customer lifecycle from onboarding to renewal
• Proactively identify customer needs and facilitate effective communication with cross-functional teams
• Conduct business reviews and manage customer success plans to drive relationship expansion across the customer's organization

Required qualifications

• 5-10 years of proven customer success experience, particularly in growing and retaining key accounts
• Experience with Retailers or Consumer Packaged Goods (CPG) companies is preferred
• Strong ability to build relationships with key decision-makers within customer accounts
• Track record of managing customer satisfaction and retention in a fast-paced environment
• Excellent teamwork mentality and interpersonal skills for collaboration within the Customer Success team