Senior Customer Success Manager
Job Summary
Managing a portfolio of high-value customers in the Global Public Sector, the full-time Senior Customer Success Manager will ensure clients achieve significant ROI through tailored guidance, relationship building, and proactive support, all while working remotely.
Key responsibilities
- Own the end-to-end Signature Success experience for a portfolio of customers, tracking health metrics and ensuring measurable business value
- Build and maintain trusted relationships with business and technical stakeholders, aligning Salesforce capabilities with customer priorities
- Proactively identify adoption gaps and deliver tailored recommendations to enhance feature utilization and platform performance
Required qualifications
- 10+ years of experience in Customer Success, SaaS platform management, or a related field
- Hands-on experience with Salesforce Service Cloud, including features like Omni-Channel and Digital Engagement
- Ability to translate complex technical concepts for business stakeholders and navigate conversations with C-level executives
- Experience supporting customers in regulated industries, particularly in State & Local or Education sectors
- Legal authorization to work in the U.S.; company visa sponsorship is not available for this position
Complete Job Description
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