Senior Customer Success Manager

Job Summary

To support a growing customer base, the full-time Senior Customer Success Manager will manage relationships with large, complex accounts, ensuring customer satisfaction, retention, and growth while working remotely.

Key responsibilities:

• Own the overall client relationship as the primary point of contact, ensuring accountability and clear escalation paths
• Drive revenue retention and growth by identifying expansion, upsell, and cross-sell opportunities in partnership with Sales
• Lead service and strategic business reviews, articulating value delivered, risks, and forward-looking recommendations

Required qualifications:

• Minimum of 4+ years of experience in Customer Success, Service Delivery, Account Management, or Solution Sales
• Strong leadership and technical acumen to navigate customer conversations effectively
• Proven ability to build and maintain strong relationships with clients and manage complex accounts
• Technical proficiency with cloud, IT services, and related technologies
• Relevant certifications such as Certified Customer Success Manager (CCSM), ITIL, or PMP preferred