Senior Customer Success Manager

Job Summary

Owning and growing a portfolio of key strategic customers, the full-time Senior Customer Success Manager will manage complex customer relationships, drive adoption and expansion, and ensure measurable value from the company's services in a remote environment.

Key responsibilities

• Lead and manage strategic customer initiatives involving multiple stakeholders and dependencies
• Create and execute clear plans with defined objectives, milestones, and timelines to drive customer success
• Identify risks and opportunities within customer engagements and develop proactive mitigation strategies

Required qualifications

• 7+ years of experience in Customer Success, Strategic Account Management, or a related customer-facing role
• Experience with technology companies, managing complex customers with multiple technical and business stakeholders
• Strong program and project management skills, capable of handling multiple concurrent initiatives
• Technical fluency with an understanding of cloud infrastructure and modern software development environments
• Proven ability to build trusted relationships with senior technical, business, and executive stakeholders