Senior Customer Success Manager

Job Summary

Owning the outcomes for a portfolio of mid-market and enterprise accounts, the full-time Senior Customer Success Manager will drive customer adoption of Spekit's platform, build strategic relationships with key stakeholders, and ensure clients realize value while identifying expansion opportunities, all in a remote work environment.

Key responsibilities

• Manage post-implementation relationships for accounts, focusing on adoption, renewal, and advocacy
• Facilitate strategic business reviews that align Spekit's impact with customers' revenue goals
• Collaborate with internal teams to ensure customer feedback informs product development and market strategies

Required qualifications

• 4-8 years of experience in Customer Success, Account Management, or a strategic customer-facing role at a B2B SaaS company
• Proven track record of managing net revenue retention and expanding accounts with ARR in the $30K-$200K+ range
• Experience building relationships with VP and C-suite level stakeholders, particularly in Revenue or Enablement
• Strong analytical skills with the ability to use data to identify risks and drive action
• Familiarity with sales enablement or digital adoption tools, and experience with Salesforce or similar platforms