Senior Customer Success Manager
Job Summary
Leading a regional Customer Success organization, the full-time Senior Customer Success Manager will drive customer adoption, retention, and business outcomes while collaborating with sales and support teams in a remote environment.
Key responsibilities
- Oversee customer lifecycle motions including onboarding, adoption, and renewal readiness
- Manage regional retention and renewal performance, proactively identifying and mitigating customer risks
- Utilize AI-enabled tools and analytics to enhance customer engagement and operational efficiency
Required qualifications
- Deep understanding of Customer Success methodologies and subscription business models
- Strong business acumen with experience in managing retention and customer outcomes
- Experience collaborating with Sales, Services, Support, and Executive Leadership
- Proven ability to lead geographically dispersed teams
- Experience leveraging AI, analytics, and automation technologies
Complete Job Description
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