Senior Customer Success Manager
Job Summary
Seeking a highly skilled Senior Customer Success Manager, the full-time remote position will manage strategic relationships with key accounts, drive product adoption, and ensure customer satisfaction through strategic planning and engagement.
Key Responsibilities
- Develop and execute strategic account plans to ensure customer health, growth, and retention
- Conduct regular executive business reviews with key stakeholders to align on goals and identify expansion opportunities
- Utilize generative AI tools to enhance account management and facilitate strategic customer conversations
Required Qualifications
- Bachelor's degree in Business, Education, Technology, or related field
- Five or more years of experience in Customer Success, Account Management, or Sales within a SaaS environment, preferably EdTech
- Proven success managing a substantial book of business, driving revenue outcomes through renewals and expansions
- Experience using generative AI tools to optimize account management workflows
- Strong proficiency with operational tools such as Salesforce, Gainsight, and Tableau
Complete Job Description
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