Senior Customer Success Manager
Job Summary
Dedicated to maintaining customer satisfaction, the full-time Senior Customer Success Manager will manage a portfolio of Enterprise and Strategic accounts remotely, driving adoption of the NodeZero cybersecurity solution while acting as a trusted advisor to clients.
Key responsibilities:
- Manage a portfolio of Enterprise and Strategic accounts to achieve long-term success and drive adoption of the cybersecurity solution
- Act as a customer advocate, relaying feedback to internal teams to influence product and service evolution
- Conduct regular customer success check-ins and perform in-depth quarterly business reviews to align on strategic initiatives
Required qualifications:
- 5+ years of experience in a customer-facing role within a SaaS or cybersecurity environment
- In-depth knowledge of cybersecurity practices and principles, with relevant certifications preferred
- Strong technical expertise in information technology and cybersecurity
- Experience with CRM and Customer Success software
- Ability to work independently and collaboratively on customer-focused initiatives
Complete Job Description
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