Senior Customer Success Manager
Job Summary
Driving customer outcomes and value realization, the full-time remote Senior Customer Success Manager will partner with internal teams and clients to define success for AI-enabled products, build transformation plans, and utilize data to enhance customer engagement and adoption.
Key responsibilities
- Partner with customers to define success metrics and align on measurable outcomes for AI-enabled products
- Analyze product data and customer feedback to drive adoption strategies and optimize existing use cases
- Collaborate with cross-functional teams to ensure effective execution of customer success initiatives and AI governance
Required qualifications
- Minimum 7 years of experience in Customer Success, Consulting, or similar customer-facing roles
- Proven experience working with enterprise customers and senior stakeholders to drive measurable outcomes
- Demonstrated AI literacy and familiarity with AI-enabled workflows
- Experience with specialized SaaS products and designing customer journeys for emerging product areas
- Familiarity with product analytics and using data to inform customer engagement strategies
Complete Job Description
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