Senior Customer Success Manager

Job Summary

Owning the success of high-value clients in North America, the fully remote Senior Customer Success Manager will build strategic relationships, drive client engagement with Backlight's platform, and manage account renewals and expansions.

Key responsibilities

• Build deep, strategic relationships with senior client stakeholders to position Backlight as a critical business partner
• Act as the expert on Backlight's platform, guiding clients to optimal use and identifying new opportunities for success
• Own the renewal and expansion strategy for accounts, proactively monitoring client health and translating data into actionable insights

Required qualifications

• 6+ years of experience managing customer relationships in enterprise SaaS, particularly in content and asset lifecycle management
• Proven track record of translating complex client needs into actionable strategies that drive measurable outcomes
• Exceptional ability to engage and influence senior executives, articulating value and building trust
• Demonstrated capability to manage multiple complex accounts while balancing competing priorities