Senior Customer Success Manager
Job Summary
Managing a portfolio of customer success initiatives, the full-time Senior Customer Success Manager will oversee account strategies, mentor Technical CSMs, and ensure the execution of customer strategies that drive adoption, retention, and expansion in a remote environment.
Key responsibilities
- Own regional ARR planning and attainment, aligning resources and account plans to targets while running cadence reviews
- Standardize EBR narratives and portfolio metrics to demonstrate business impact and establish portfolio-level risk playbooks
- Run regional Voice of Customer cadences to aggregate requests and coordinate product feedback with customers and Product teams
Required qualifications
- 10+ years in Customer Success, Account Management, or Consulting within B2B SaaS or related fields
- Proven track record managing multi-account portfolios and leading CS teams in a technical or cybersecurity environment
- Strong understanding of customer lifecycle management and risk mitigation methodologies
- Demonstrated ability to translate business objectives into operational plans and measurable outcomes
- Bachelor's degree in IT, Computer Science, or related discipline; advanced degree preferred
Complete Job Description
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