Senior Customer Success Manager

Job Summary

Focused on ensuring the successful adoption and retention of key clients, the full-time Senior Customer Success Manager will manage relationships with fire agency and utility customers, drive retention and renewals, and identify upsell opportunities while working remotely.

Key responsibilities

• Manage and strengthen relationships with key clients, ensuring product adoption and satisfaction
• Drive customer retention and renewal efforts, maximizing lifetime value and ensuring high renewal rates
• Develop and deliver customer education resources and training to empower clients in utilizing products effectively

Required qualifications

• Experience in wildland fire, wildfire risk mitigation, meteorology, or related fields in a customer-facing technology role
• Strong background in managing complex client relationships, particularly in SaaS or technology-driven environments
• Exceptional communication skills for engaging senior-level customer stakeholders
• Deep understanding of fire agency operations and meteorological workflows
• Proficiency in using Customer Relationship Management (CRM) software and analyzing customer metrics