Senior Customer Success Manager
Job Summary
Driving engagement and value for a portfolio of enterprise customers, the fully remote Senior Customer Success Manager will manage and support US-based clients, develop customer insights, and collaborate with cross-functional teams to enhance user experience.
Key responsibilities
- Manage, support, and develop a portfolio of enterprise customers (B2B)
- Connect with stakeholders to understand and enhance user value and engagement
- Proactively share customer learnings and insights with the broader team
Required qualifications
- 5+ years of experience as an enterprise Customer Success Manager managing complex Fortune 1000 accounts
- Strong customer mindset with the ability to identify underlying drivers of user needs
- Business-oriented with a focus on customer growth and scaling
- Ability to thrive in start-up and remote-first environments
- Fluency in English, both spoken and written
Complete Job Description
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