Senior Customer Success Manager

Job Summary

Managing a portfolio of strategic enterprise customers, the full-time Senior Customer Success Manager will serve as the primary contact throughout the customer lifecycle, focusing on success planning, relationship building, and driving product adoption in a remote environment.

Key responsibilities

• Own and manage a portfolio of strategic enterprise customers, leading success planning initiatives that align with customer business goals
• Build and maintain relationships with executive stakeholders and drive product adoption through customer-specific success plans
• Collaborate with internal teams to identify expansion opportunities and support customer success initiatives

Required qualifications

• Experience managing enterprise or strategic customer relationships within a SaaS or technology environment
• Proven ability to lead executive stakeholder conversations and build relationships across customer organizations
• Demonstrated success in driving customer adoption, retention, and value realization
• Strong project coordination and stakeholder management skills across complex initiatives
• Bachelor's degree in Business, Information Technology, Finance, or equivalent experience