Senior Customer Success Manager
Job Summary
Owning a portfolio of enterprise customers, the full-time Senior Customer Success Manager will manage implementation, adoption, renewals, and growth initiatives while working remotely to support clients in the Americas.
Key responsibilities
- Oversee customer onboarding, adoption, and business reviews to ensure successful implementation and renewal
- Identify growth opportunities within existing accounts and collaborate with Sales to close additional business
- Serve as the technical point of contact, assisting customer integration teams with API documentation and troubleshooting
Required qualifications
- Senior experience in Customer Success or Account Management within a crypto, fintech, or regtech SaaS environment
- Strong technical aptitude with the ability to understand and discuss API documentation and integrations
- Proven track record of managing renewals and upsells, including pricing negotiations
- Experience in building relationships across various organizational levels, including C-suite executives
- Ability to work autonomously and manage long sales cycles effectively
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 44,825 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
