Senior Customer Success Manager
Job Summary
Driving exceptional customer outcomes, the full-time Senior Customer Success Manager will partner with enterprise-level clients to maximize value from solutions, lead strategic success planning, and mentor junior team members in a remote environment.
Key responsibilities
- Partner with executive sponsors to define strategic success criteria and conduct value realization reviews
- Own the customer lifecycle and drive renewal strategies while fostering customer advocacy through success stories and references
- Act as a strategic partner to identify upsell opportunities and develop joint account growth plans with Sales and Customer Success leadership
Required qualifications
- 7+ years of customer success or account management experience, preferably in HCM, Payroll, or SaaS enterprise solutions
- Proven track record managing complex, multi-stakeholder customer relationships and large enterprise portfolios
- Deep understanding of SaaS adoption, value realization, and retention strategies
- Strong business acumen with the ability to articulate ROI and business impact at the executive level
- Bachelor's degree or equivalent experience; advanced degree is a plus
Complete Job Description
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