Senior Customer Success Manager
Job Summary
Driving client success in a remote environment, the full-time Senior Customer Success Manager will manage all aspects of client engagement from onboarding to renewal, while analyzing business objectives and industry trends to recommend strategic actions that enhance customer satisfaction and drive growth.
Key responsibilities
- Oversee client success initiatives, including post-onboarding, training, upselling, and renewals
- Build and maintain strong relationships with customer sponsors and stakeholders across the organization
- Monitor account-specific data to identify churn risks and upsell opportunities, presenting key performance metrics to clients
Required qualifications
- 5-8 years of experience in customer success, strategic account management, or consulting
- Proficiency in Excel and PowerPoint for data analysis and presentation
- Bachelor's Degree required
- Experience with B2B sales, renewals, or upsells is a plus
- Strong analytical and problem-solving skills with the ability to manage multiple projects
Complete Job Description
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