Senior Customer Success Manager

Job Summary

Managing a portfolio of strategic accounts, the full-time Senior Customer Success Manager will drive product adoption, retention, and growth while serving as a trusted advisor to customers in a remote environment.

Key responsibilities

• Develop and execute customer success plans focused on adoption, value realization, and retention
• Build and maintain strong relationships with customer executives and key stakeholders
• Lead proactive risk identification and mitigation efforts to enhance customer outcomes

Required qualifications

• Bachelor's degree or equivalent experience preferred
• 6+ years of experience in Customer Success, Account Management, or related customer-facing roles
• Proven ability to manage complex customer relationships and strategic accounts
• Experience leading executive-level business discussions and customer engagements
• Strong analytical skills with the ability to interpret customer data and identify actionable recommendations