Senior Customer Success Manager

Job Summary

Managing a portfolio of strategic enterprise customers, the full-time Senior Customer Success Manager will serve as the primary contact throughout the customer lifecycle, driving product adoption and value realization while working remotely.

Key responsibilities

• Own a portfolio of strategic enterprise customers and lead success planning initiatives aligned with customer business goals
• Build and maintain relationships with executive stakeholders and drive product adoption through customer-specific success plans
• Collaborate with internal teams to identify expansion opportunities and ensure customer engagement and retention

Required qualifications

• Experience managing enterprise or strategic customer relationships in a SaaS or technology environment
• Proven ability to lead executive stakeholder conversations and build relationships across customer organizations
• Demonstrated success in driving customer adoption, retention, and measurable business outcomes
• Strong project coordination and stakeholder management skills across complex initiatives
• Bachelor's degree in Business, Information Technology, Finance, or equivalent experience