Senior Customer Success Manager
Job Summary
Supporting top-tier merchants, the full-time Senior Customer Success Manager will manage a portfolio, provide consultative guidance, and drive strategic growth recommendations in a remote capacity.
Key responsibilities
- Serve as the primary strategic partner for a portfolio of Recharge's largest merchants, facilitating subscription-led growth
- Own and lead renewal strategy by demonstrating platform ROI and aligning outcomes to merchants' business goals
- Advise merchants on the strategic use of platform features, ensuring they unlock growth and optimize the subscriber journey
Required qualifications
- 3-5 years of experience managing Mid-Market or Enterprise SaaS accounts in a technology-driven environment
- Consultative mindset with a proven track record of supporting strategic, high-touch accounts
- Experience in e-commerce account management and a passion for the industry
- Bachelor's degree or equivalent experience desired
- Highly proficient with MS Excel and CSV
Complete Job Description
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