Senior Customer Success Manager

Job Summary

Leading a team of Customer Success Managers in a remote full-time capacity, the Senior Customer Success Manager will drive product adoption, value realization, and retention for enterprise customers while ensuring high-quality engagement across the platform.

Key responsibilities

• Manage, coach, and develop a team of Customer Success Managers to ensure effective customer engagement and success planning
• Own customer health and retention outcomes, creating measurable success plans aligned with customer KPIs
• Act as an escalation point for key customers and participate in renewal planning and risk mitigation discussions

Required qualifications

• Bachelor's degree or equivalent experience
• 8+ years of experience in Customer Success, Consulting, or SaaS roles
• 3+ years of experience managing customer-facing teams in enterprise environments
• Strong understanding of customer adoption and lifecycle management
• Experience engaging with senior customer stakeholders