Senior Customer Success Manager
Job Summary
Managing a portfolio of customer relationships, the remote Senior Customer Success Manager will ensure client satisfaction and value realization from the platform, while driving adoption of best practices and identifying upsell opportunities.
Key responsibilities
- Own a portfolio of accounts, ensuring ongoing satisfaction, retention, and growth
- Serve as the customer advocate by delivering Business Reviews and maximizing platform feature adoption
- Develop and execute strategic success plans that align with customer goals and engage senior decision makers
Required qualifications
- 5+ years of Customer Success experience, ideally in enterprise SaaS
- Proven track record managing executive relationships (CIO, CISO, or equivalent)
- Demonstrated success in driving customer adoption, retention, and growth within a defined portfolio
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Strong technical aptitude with enterprise software and networking technologies
Complete Job Description
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