Senior Customer Success Manager
Job Summary
Managing a portfolio of customers remotely, the full-time Senior Customer Success Manager will drive adoption and renewal efforts, acting as a trusted advisor to maximize customer value from the company's solutions.
Key responsibilities
- Engage customers proactively to drive value realization and mitigate churn risk
- Achieve revenue, bookings, and billings goals through effective renewal and expansion strategies
- Collaborate cross-functionally to identify risks, resolve escalations, and ensure customers achieve desired outcomes
Required qualifications
- BA/BS degree or equivalent work experience
- 5+ years of experience in Sales, Account Management, Renewal Management, or Customer Success in SaaS
- Experience in contract negotiation with a track record of completing deals on time
- Experience managing deal cycles and operating as a consultative, trusted advisor
- Background in Salesforce CRM
Complete Job Description
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