Senior Customer Success Manager
Job Summary
Owning a defined territory of large, high-growth customers, the full-time Senior Customer Success Manager will drive renewal outcomes and adoption strategies while acting as a trusted advisor to maximize customer ROI in a remote work environment.
Key responsibilities
- Drive renewal outcomes and adoption motions across a portfolio of large, high-growth enterprise accounts
- Lead win-win renewal negotiations and conduct regular business reviews with key collaborators and executives
- Develop and execute adoption strategies that accelerate time to value and maximize customer ROI
Required qualifications
- 5+ years of experience in Sales, Renewal Management, Account Management, or Customer Success, ideally within SaaS
- Proven history of meeting key performance indicators in quota-carrying roles
- Experience with deal negotiation cycles and a consultative approach
- BA/BS degree or equivalent work experience
- Strong contract negotiation skills and experience driving contracts to completion
Complete Job Description
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