Senior Customer Success Manager

Job Summary

As a strategic advisor for high-value customers, the full-time Senior Customer Success Manager will manage complex accounts remotely, ensuring customer success through tailored adoption plans, data-driven insights, and high-revenue renewals.

Key responsibilities

• Manage a high-value book of business to ensure long-term retention and value realization
• Develop structured value frameworks that align product adoption with measurable outcomes
• Conduct proactive outreach based on customer health analytics to drive tailored interventions

Required qualifications

• 5+ years of experience managing high-value, complex customers in a SaaS or technology environment
• Deep product and industry understanding with the ability to influence strategic recommendations
• Proven ability to manage escalations and high-risk renewals independently
• Consistent record of meeting or exceeding retention and expansion metrics
• Demonstrated leadership through mentoring and cross-functional collaboration