Senior Customer Success Manager
Job Summary
Leading a team of Customer Success Managers, the full-time Senior Customer Success Manager will empower strategic partnerships with post-acute and outpatient facilities, focusing on retention, expansion opportunities, and measurable customer outcomes in a fully remote environment.
Key responsibilities
- Drive Gross Retention Rate (GRR) and mitigate churn by proactively managing portfolio health across the team's book of business
- Design and execute strategic account plans to enhance retention, expansion, and customer engagement
- Coach and develop team members while cultivating a high-performance, accountable team culture
Required qualifications
- 4+ years of people-management experience in Customer Success or Account Management, preferably in a high-volume or SMB environment
- Proven track record of improving retention, reducing churn, and driving revenue expansion
- Experience with tools such as Salesforce, Gong, Tableau, and Google Workspace
- Bachelor's degree or equivalent practical experience
- Familiarity with healthcare technology, SaaS, or workforce marketplaces is a plus
Complete Job Description
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