Senior Customer Success Manager
Job Summary
Owning a portfolio of 8-12 lender accounts, the full-time Senior Customer Success Manager will drive customer engagement and adoption post-implementation while establishing foundational processes for the Customer Success function in a remote environment.
Key responsibilities
- Manage post-implementation customer experience to ensure measurable value from the platform
- Coordinate cross-functional teams to address customer needs and advocate for clients internally
- Define playbooks, engagement models, and success metrics to scale the Customer Success function
Required qualifications
- Experience in customer success, account management, or related fields within operationally intensive industries
- Proven ability to build and maintain executive relationships with clients
- Strong organizational skills with a process-oriented mindset
- Ability to think strategically while managing operational details
- Experience in hiring and developing team members in a customer success environment
Complete Job Description
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