Job Summary
A company in the hospitality industry is seeking a Senior Customer Success Manager to drive customer usage and adoption of their products, interact with various departments, and identify opportunities for growth.
Position Responsibilities:
- Exceed assigned retention goals by cultivating relationships with stakeholders across assigned accounts
- Become primary point of contact for optimization and usage of tools
- Identify and action opportunities to improve current usage and adoption of the company's products and services
Required Qualifications:
- Bachelor's degree in a related business field or equivalent work experience
- 3+ years of hospitality customer success, hotel industry experience, or providing services and solutions to hotels via a SaaS company
- Good knowledge and understanding of the company's sales and events and hotel industry required
- Proficiency with MS PowerPoint, Word, Excel, and Outlook is required
- Knowledge of Salesforce.com is required
