Senior Customer Success Manager

Job Summary

A company in the Environmental Health and Safety industry is looking for a Senior Customer Success Manager.

Position Responsibilities:

• Develop success plans to help customers achieve their EHS and ESG objectives
• Conduct periodic business reviews to ensure customers are getting value from our company
• Work closely with Support, Account Management, and Renewals teams to represent a diverse customer base

Required Qualifications:

• Bachelor's degree in a relevant discipline or 5 years relevant work experience
• 3+ years experience in customer facing roles or equivalent experience increasing customer satisfaction, adoption, and retention in a SaaS environment
• Experience with CRM platforms (e.g., Salesforce, Gainsight, Outreach)
• Relationship management with Fortune 1000 customers
• Experience maintaining a high level of activity, managing multiple ongoing projects, and working effectively in a team environment